Terms of Service

Effective September 24, 2026

These Terms of Service (“Terms”) govern access to and use of RankRadius, a service operated by Michiana Dev LLC, an Indiana limited liability company (“RankRadius,” “we,” “us”), including our website, client dashboard, and embeddable project widget (together, the “Service”). By signing in to or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you confirm you have authority to bind that business, and “you” means that business.

1. The Service

RankRadius helps on-location service businesses turn completed jobs into written, location-aware project entries. Jobs come from a connected CRM or are entered manually; we generate a draft description; the client reviews, edits, and approves it; and approved jobs are displayed on the client’s own website through our widget. The Service may also pull in the client’s Google reviews, suggest which job each belongs to, and send an approved job’s photo and caption to the client’s own Zapier webhook.

2. Accounts

• Accounts are created for clients by us. You must give accurate information and keep it current.
• You are responsible for keeping your sign-in credentials confidential and for all activity under your account. Tell us promptly if you suspect unauthorized access.
• We may require you to change a password we or an administrator set for you before you continue using the dashboard.
• When you ask us for help, we may view your dashboard in a read-only mode that cannot change, approve, or publish anything.

3. Your content and responsibilities

“Client Content” means everything you enter, import, upload, or approve through the Service: job details, field notes, photos, customer information, edited descriptions, and reviews you choose to display. You are responsible for it, and you confirm that:

• you own it or have the rights and permissions needed to use it, including the right to publish the photos and job details you approve;
• it is accurate, not misleading, and does not infringe anyone’s rights or violate any law;
• you will not include a customer’s name, phone number, street address, or other personal information in text you approve for publication; and
• you have obtained any consent and given any notice required by law to collect, import, and use your customers’ information through the Service.

Contacting your customers. The Service does not currently send messages to your customers. If we add a feature that does, we will tell you first, and you will be responsible for having the consent and providing the notices the law requires before using it.

Publication is your decision. Nothing goes live on your website until you approve it. Before approving, you must review the text, photos, and any attached review for accuracy and appropriateness. You may unpublish at any time.

4. AI-generated content

Draft descriptions are produced with the help of an AI model from the notes you provide. The model is instructed to use only the facts in your note, but AI output can still be inaccurate, incomplete, or repetitive, or state something your note did not. You are responsible for reviewing and editing it before you approve it, and what you approve is Client Content. We do not guarantee that AI-generated text is accurate, unique, or free of errors.

5. Third-party services and integrations

The Service works with services we do not control, such as Google (Business Profile), Anthropic (Claude), the CRM or job-management software you connect, Zapier, Stripe, Mapbox, and Amazon Web Services. When you connect your own account to one of them, you authorize us to access it on your behalf as needed to provide the feature, and your use of that service remains subject to its own terms. You can disconnect Google, or clear your Zapier webhook, in Settings at any time, and you can ask us to remove any other connection. We are not responsible for third-party services, or for changes or interruptions to them that affect the Service. Google reviews remain Google’s content and are subject to Google’s policies.

6. Fees and billing

Access to the Service may require a paid subscription, on the price and terms we agree with you when your account is set up. Where a subscription applies, payments are processed by Stripe and recur until you cancel. If a payment fails or your subscription ends, we may deactivate your account, which prevents you from signing in to the dashboard and stops your projects from appearing on your website. Fees are non-refundable except where required by law or agreed in writing. We will give you notice before changing your price.

7. License and ownership

You keep all rights in your Client Content. You grant us a non-exclusive, worldwide license to host, process, reproduce, adapt (for example, resize images and format text), and display Client Content solely to provide and support the Service to you, including displaying approved content on your website through the widget and, at your direction, sending it to your own Zapier webhook.

We and our licensors own the Service, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service and embed the widget on your own website for your own business while your account is active. You may not copy, resell, reverse engineer, or create derivative works of the Service, except as the law allows.

8. Acceptable use

You will not, and will not allow others to:

• use the Service for unlawful, deceptive, harassing, or infringing purposes, or publish fake jobs, fake photos, or fabricated reviews;
• access another client’s data, or attempt to bypass or test the security of the Service without our written permission;
• overload or disrupt the Service, or upload malware or files that are not photos;
• use the Service to build a competing product or scrape it.

Our administrators can reject or remove any submission that appears to violate these Terms.

9. Suspension and termination

You may stop using the Service and ask us to close your account at any time. We may suspend or terminate your access if you breach these Terms, if your subscription lapses, if required by law, or to protect the Service or other users. When an account is deleted, we delete its data as described in the Privacy Policy. Sections that by their nature should survive termination will do so, including sections 3, 7, 10, 11, 12, 14, and 15.

10. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. In particular, we do not promise any particular search ranking, traffic, leads, or revenue. Search engines decide what to rank and we do not control them. We do not warrant that the Service will be uninterrupted or error-free, or that integrations with third-party services will always be available.

11. Limitation of liability

To the fullest extent the law allows, Michiana Dev LLC and its owners, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Service or these Terms. Our total liability for all claims relating to the Service will not exceed the greater of (a) the amount you paid us for the Service in the twelve months before the event that gave rise to the claim, or (b) one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You will defend and indemnify Michiana Dev LLC and its owners, employees, and contractors against claims, losses, and expenses (including reasonable legal fees) arising from your Client Content, or your use of the Service in violation of these Terms or the law.

13. Changes to these Terms or the Service

We may update these Terms from time to time. If we make a material change, we will update the date above and notify you through the dashboard or by email. Continuing to use the Service after a change takes effect means you accept the updated Terms. We may also modify or discontinue features of the Service, and will try to give reasonable notice of significant changes.

14. Governing law and disputes

These Terms are governed by the laws of the State of Indiana, without regard to its conflict-of-laws rules. Before filing a claim, each party agrees to contact the other and try in good faith to resolve the dispute informally for at least 30 days. Any claim that is not resolved that way must be brought exclusively in the state or federal courts located in the State of Indiana, and each party consents to the personal jurisdiction of those courts.

15. General

• Entire agreement. These Terms, the Privacy Policy, and any written pricing or order terms we agree with you are the entire agreement between you and us about the Service.
• Severability. If any part of these Terms is found unenforceable, the rest stays in effect, and the unenforceable part will be enforced as far as the law allows.
• No waiver. Not enforcing a provision right away does not waive our right to enforce it later.
• Assignment. You may not transfer these Terms or your account without our written consent. We may transfer them as part of a merger, acquisition, or sale of our business or assets.
• Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control, including outages of the internet or of third-party services.
• Notices. We may send notices to the email address on your account or through the dashboard. You may send notices to joe@michiana.dev.
• Relationship. We are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.

16. Contact

Questions about these Terms can be sent to joe@michiana.dev or through our contact form.

Michiana Dev LLC
Indiana, United States
joe@michiana.dev